Dubai , January 29 , 2026 : His Excellency Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), and His Excellency Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, honoured leading delivery companies and outstanding delivery bike riders during the second edition of the Delivery Sector Excellence Award.
The ceremony, held at the Dubai Police Officers Club, recognised excellence across the delivery sector and marked the first award of its kind in the region dedicated to acknowledging delivery riders. The initiative was launched following an analytical study of driver behaviour during delivery operations, with the aim of raising service quality standards while promoting adherence to traffic laws, occupational safety requirements and professional conduct.
The list of honourees spanned several award categories, including companies, riders, partners and the Best Strategic Partner. ELITE Zone Delivery Services secured first place in the Best Delivery Company category, followed by ZONE Delivery Services in second place and ZAJEL Logistics Services in third.
In the Best Delivery Company via Platforms and Smart Applications category, DB L.L.C – Delivery Hero (Talabat) claimed first place, with CAREEM Delivery Services finishing second and Motoboy Delivery Services taking third.
The ceremony also recognised the top 200 professional delivery riders, doubling the number of awardees compared to the first edition. Honourees included 50 riders in the Gold category, 60 in Silver and 90 in Bronze, with rewards increased in line with the level of excellence achieved.
A new category introduced this year, Best Partner Award, was won by Majid Al Futtaim Group in recognition of its support for the delivery sector and its contribution to achieving RTA’s strategic objectives. The Group was recognised for initiatives enhancing riders’ quality of life, including the provision and maintenance of water dispensers at several RTA-operated rider rest areas.
Commitment to Safety and Sustainability
Commenting on the event, Al Tayer said the Delivery Sector Excellence Award serves as a key regulatory tool adopted by RTA to embed safety, quality and sustainability standards across one of Dubai’s fastest-growing sectors.
“The delivery sector has become a core pillar of Dubai’s commercial and logistics transport ecosystem, requiring advanced governance that balances service efficiency, protects lives and improves quality of life,” he said.
He added that RTA, in collaboration with strategic partners such as Dubai Police, continues to develop a regulated and safe operating environment through flexible legislation, clear professional standards and incentive programmes that encourage compliance and reward excellence.
Al Tayer praised the commitment demonstrated by the honoured companies and riders, noting that investing in occupational safety and rider empowerment directly supports the sustainability of the sector and strengthens Dubai’s position as a global leader in smart and integrated transport systems.
Focus on Traffic Safety
Lieutenant General Al Marri reaffirmed that traffic safety remains a strategic priority for Dubai Police and aligns with the Dubai Road Safety Strategy, which seeks to reduce traffic incidents, injuries and fatalities across the emirate.
He noted that the rapid growth of the delivery sector requires operating models that enhance compliance, oversight and awareness. “Recognising outstanding performers reflects Dubai Police’s approach to encouraging responsible traffic behaviour and strengthening institutional partnerships to create a safe and sustainable transport environment,” he said.
Al Marri added that Dubai Police continues to work closely with RTA to implement high-impact initiatives, deploy smart systems, and roll out targeted awareness and training campaigns for delivery bike riders to ensure their safety and that of all road users.
Increased Participation and Transparent Evaluation
The second edition of the Award recorded a 20 per cent increase in participation compared to the inaugural edition. A clear and transparent evaluation mechanism was implemented, with assessments conducted by RTA specialists in collaboration with Dubai Police.
The event, attended by senior officials and delivery company owners, featured a presentation highlighting the Award’s objectives, judging process and committees. Committee members and subcommittee teams were also recognised during the ceremony.
Winners were selected based on strict criteria, including compliance with safety, quality, health and environmental standards, adherence to RTA requirements, application of global best practices, use of modern technologies, continuous training, and customer satisfaction. Criteria for selecting the Best Rider included a clean record free of complaints, violations and accidents, alongside performance evaluations.
