Dubai , March 24 , 2026 : As part of the efforts of Dubai’s Roads and Transport Authority
(RTA) to support commercial transport as a vital sector underpinning
the emirate’s economic and commercial activity, contributing to the
delivery of the Dubai Economic Agenda (D33) and reinforcing its
global standing, RTA emphasised the importance of public
compliance with the unified contract for car rental offices. The
contract regulates the relationship between rental offices and
renters across the emirate and clearly defines the rights and
obligations of both parties under transparent terms that safeguard
their interests.
The unified contract applies to all car rental offices across the
emirate to safeguard renters’ rights through the use of automated
contracts based on a secure and unified system that enhances
transparency across the sector, in line with Dubai’s pioneering
civilised image and reinforcing its reputation in this field.
Ahmed Mahboob, CEO of the Licensing Agency at Dubai’s Roads
and Transport Authority (RTA) said: “RTA continues to enhance the
quality and competitiveness of its services, streamline procedures,
and deliver solutions to challenges faced by sector stakeholders, to
raise customer satisfaction and strengthen confidence in the
services provided across the emirate. Dubai’s car rental sector has
recorded significant growth, both in terms of registered vehicles and
companies licensed to operate.”
He added: “The unified contract for car rental offices in the emirate
is of high importance in streamlining and enhancing the customer
journey and supporting the sector through continuous coordination
with stakeholders at the Dubai Department of Economy and
Tourism, Dubai Police General Headquarters, and the Security
Industry Regulatory Agency (SIRA). We have also organised a
series of awareness workshops for companies operating in the car
rental sector across the emirate to familiarise them with the
contract’s provisions, obligations, and implementation procedures.
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“The unified contract protects both the lessor and the renter through
the Transport Activities Rental System (TARS), helps reduce
feedback and complaints from both parties, and raises renters’
awareness, including tourists, of their rights and obligations.
Contract adoption is completed through identity verification
procedures for the vehicle recipient using a one-time password
(OTP) for digital signature.”
The unified contract for car rental offices includes a range of key
information, most notably vehicle and renter details, as well as the
particulars of the rental transaction, including documentation of the
vehicle’s condition at handover and return through images that
accurately reflect its status. It also sets out the obligations of both
parties, including ensuring that renters are not charged any costs
arising from accidents or during the repair period, and prohibiting the
imposition of any undisclosed fees, such as additional charges
related to passing toll gates. The contract further requires rental
offices to refund the security deposit within the specified timeframe
and emphasises full compliance with all applicable federal and local
laws and regulations in the UAE.
