Dubai , April 22, 2026 : Dubai’s Roads and Transport Authority (RTA) honoured 737
outstanding public bus drivers who consistently delivered
exceptional results throughout 2025 in line with the approved
performance standards, demonstrating high levels of safety,
professional discipline, and operational efficiency. The recognition
reflects RTA’s firm commitment to enhancing the quality of public
transport services and strengthening safety and quality standards in
ways that contribute to customer happiness.
Marwan Al Zarooni, Director of Buses at RTA’s Public Transport
Agency, said: “The initiative to honour outstanding public bus drivers
reflects RTA’s commitment to achieving its strategic goals in health,
safety, security, and customer happiness. It also supports the
creation of a safe transport environment and the delivery of
innovative and sustainable services that elevate the customer
journey to world-class standards.”
“The Buses Department conducts an annual assessment of public
bus drivers through a dedicated evaluation framework based on a
set of key criteria, most notably compliance with traffic safety and
security standards, adherence to rules and regulations, avoidance of
traffic violations, service quality, the promotion of exemplary driver
conduct, the prevention of customer complaints, and commitment to
professional discipline,” he added.
Al Zarooni congratulated the honoured drivers on their outstanding
performance, commending their efforts, commitment to quality and
operational standards, and dedication to delivering a safe and
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integrated transport service for customers in a way that reflects the
civilised image of Dubai and the United Arab Emirates as a whole.
He said: “This initiative forms part of RTA’s ongoing efforts to further
develop customer services and foster a positive competitive
environment among drivers. It helps raise road safety standards,
strengthen awareness, and motivate drivers to pursue excellence
and uphold commitment in line with the highest quality standards
and global leadership in service delivery.”
Al Zarooni praised the high standards demonstrated by public bus
drivers, affirming that their efforts had a direct impact on the record
growth in ridership achieved in 2025. Public bus ridership reached
197.2 million, up 4.9% compared with 2024, marking the highest
growth rate recorded in recent years and underscoring growing
customer confidence in the public transport system.
The honoured drivers expressed their appreciation and pride at the
recognition, affirming that the initiative serves as a strong incentive
to sustain excellence and commitment while building on the results
achieved. They added that it reflects RTA’s care for its human
capital and its commitment to fostering a culture of appreciation and
motivation in support of customer happiness objectives and its
vision of being The World Leader in Seamless and Sustainable
Mobility.
