Dubai , April 20 , 2026 : Dubai’s Roads and Transport Authority (RTA) has completed the training of
more than 600 employees across various agencies and sectors, as part of
ongoing efforts to strengthen an integrated change management
ecosystem at the organisational level. The programme aims to enhance the
identification, design, governance and implementation of change, guided by
a people-centric approach that focuses on individuals and entities impacted
by transformation, in line with global best practices.
The training programme was delivered in collaboration with the consulting
firm Kearney. It equipped participants with practical tools and
methodologies that enable employees to keep pace with change across
sectors and agencies, manage change effectively, engage stakeholders at
early stages and support the adoption of new initiatives by customers,
employees, partners, service providers and government entities.
The initiative also included the development of a comprehensive change
management framework that defines the process from initiation through to
implementation across the organisation. It incorporates standardised
methodologies for assessing change at early stages, analysing
stakeholders and the impact of change, and designing communication and
training plans. It also includes the development of tools and enablers, in
addition to establishing governance mechanisms that ensure consistent
application across various initiatives.
Mehailah Alzehmi, Executive Director of Development and Corporate
Transformation department at Executive Affair Sector, RTA, said: “Effective
change management is built on engaging relevant stakeholders at the right
time. As Dubai continues to advance its infrastructure and digital services,
change management is a fundamental pillar in ensuring the efficient
implementation of initiatives with minimal impact on individuals, businessesand government entities. Strengthening this framework enhances RTA’s
ability to deliver safe, seamless and future-ready mobility solutions.”
She added: “This initiative reflects RTA’s commitment to supporting
corporate excellence, strengthening effective partnerships with
stakeholders, and building sustainable internal capabilities that drive
continuous improvement and long-term transformation. It also supports the
development of sustainable infrastructure while enhancing quality of life in
line with the Dubai 2040 Urban Master Plan and its future directions, which
aim to make Dubai the best city in the world to live and work.”
Helmut Scholze, Senior Partner and Head of Mobility for the Middle East
and Africa at Kearney, said: “Strengthening change management at the
organisational level requires clear governance and consistent
implementation across initiatives. The Roads and Transport Authority has
adopted a practical and structured approach to enhancing this framework,
supporting the efficient delivery of major programmes.”
